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Missing or damaged baggage
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  • I want to book a flight or buy an Option
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  • I need more information about my upcoming flight
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  • I want to find an Air France ticket office
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  • I want to change my booking or Options
  • I want to cancel my booking and request a refund
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An item is missing from my baggage
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  • I want to report a missing baggage item
  • My baggage has been missing for 3 days or fewer
  • I want to request a refund on necessity purchases
  • My baggage has been missing for more than 3 days
  • My baggage has been missing for more than 21 days
  • My baggage has been damaged
  • An item is missing from my baggage
  • I lost or found an item in an aircraft, lounge or public area
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  • I need a new password
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  • I want to claim compensation
  • I want to request a refund for my unused ticket
  • I want to request written proof of a delayed or canceled flight
  • I want to track an existing claim
  • I want to add information to an existing claim
  • I want to cancel an Option and request a refund
  • I want to claim a refund for unexpected expenses (taxi, etc.)
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  • I want to raise a query or give feedback about my claim
  • I want to track an existing claim
  • I have a problem with my Option
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ONLINE

If you discover an item is missing when you collect your baggage at the arrival airport, you have the following options:

IF YOU ARE STILL AT THE AIRPORT

Please complete a Property Irregularity Report (PIR) at the Air France KLM* Baggage Service.

Once you have declared the missing item, you will be given a file number that you can use to track your claim on our website.

If your arrival airport is Paris-Charles de Gaulle or Paris-Orly, you must complete a report that will then be transferred to the French police.

IF YOU HAVE LEFT THE AIRPORT

Please request compensation for a missing item via the online form below within 7 days of receiving your baggage.

Please contact us:

  • By post: Air France - Europe TSA 21235 - 75564 Paris Cedex 12
  • Or request compensation for a missing item via our online form
Request compensation for missing item

If your arrival airport is located in metropolitan France, Guadeloupe, French Guiana, Martinique, Reunion or French Polynesia, please also complete the pre-report form below.

Complete the online pre-claim form

For all other arrival airports, please also file a report with the local police. This will help us process your request.

If you need help with your request, you can also call our customer service.

Contact customer service by telephone
* or its equivalent

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