ONLINEMost missing baggage items are located within 3 days.
When you declare your missing baggage, you will be given a file number that you can use to track the progress of your baggage on our website.Track a missing baggage item
If you need to make necessity purchases, you can request a refund within 21 days of receiving your baggage via the online form. You must provide original receipts or a scanned copy.Request a refund for necessity purchases
For help with your request, you can call our customer service.Contact customer service by telephone