Please note that flight cancellations linked to the coronavirus (Covid-19) are considered to be due to extraordinary circumstances, therefore exempting airlines from paying compensation.
Due to a large number of requests related to the current health situation, our processing times are longer than usual. Thank you for your understanding.
Due to a large number of requests related to the current health situation, our processing times are longer than usual. Thank you for your understanding.
Your rights
In case of cancellations, delays, downgrades and denied boarding you may be entitled to some compensation. Please download the leaflet below for further information.
Reporting missing baggage
If your baggage was missing upon arrival at the airport, please fill out the declaration form within 24 hours of your arrival.*
We will make every effort possible to resolve this issue as soon as possible.
We will make every effort possible to resolve this issue as soon as possible.
For more information, please see the
"Baggage problems"
section of our website.
To inform us of a baggage problem missing items, damaged baggage please use the form below.
To inform us of a baggage problem missing items, damaged baggage please use the form below.
Download the online baggage content form
* Only if your arrival airport is one of the following: Ajaccio, Basel-Mulhouse, Bastia, Bordeaux, Lyon, Marseille, Montpellier, Nantes, Nice, Paris-Charles de Gaulle, Paris-Orly, Strasbourg, Toulon or Toulouse.
Flying Blue claims
Are you a Flying Blue member and want to submit a claim linked to your card or Miles?
Make a claim
We are here to help you.
For a fast response, please contact us online by clicking on the below link and filling in the form:
Online Form
For a priority response please enter your Flying Blue number.
You can also contact us by phone:
By phone: +353 16590442.
(opening hours Monday to Friday, from 9:00 AM to 5:00 PM)
Should you not have a valid e-mail address you can also send a mail at the following address
Air France - Europe
Customer Care Center
TSA 21235
75564 Paris Cedex 12
France
For a fast response, please contact us online by clicking on the below link and filling in the form:
Online Form
For a priority response please enter your Flying Blue number.
You can also contact us by phone:
By phone: +353 16590442.
(opening hours Monday to Friday, from 9:00 AM to 5:00 PM)
Should you not have a valid e-mail address you can also send a mail at the following address
Air France - Europe
Customer Care Center
TSA 21235
75564 Paris Cedex 12
France
Connect with us through social media
Our web teams are standing by to answer any questions you may want to ask through Twitter or on Facebook. Please send us your personal information (booking reference, Flying Blue number) by private message only.
For your information
Don't forget to send original supporting documents which will allow us to process your request: these include invoice, ticket receipt, boarding pass, etc...