Requests and claims

Please note that flight cancellations linked to the coronavirus (Covid-19) are considered to be due to extraordinary circumstances, therefore exempting airlines from paying compensation.

Due to a large number of requests related to the current health situation, our processing times are longer than usual. Thank you for your understanding.

Your rights

In case of cancellations, delays, downgrades and denied boarding you may be entitled to some compensation. Please download the leaflet below for further information.

Reporting missing baggage

If your baggage was missing upon arrival at the airport, please fill out the declaration form within 24 hours of your arrival.*

We will make every effort possible to resolve this issue as soon as possible.
For more information, please see the "Baggage problems" section of our website.

To inform us of a baggage problem missing items, damaged baggage please use the form below.

* Only if your arrival airport is one of the following: Ajaccio, Basel-Mulhouse, Bastia, Bordeaux, Lyon, Marseille, Montpellier, Nantes, Nice, Paris-Charles de Gaulle, Paris-Orly, Strasbourg, Toulon or Toulouse.

Flying Blue claims

Are you a Flying Blue member and want to submit a claim linked to your card or Miles?

Make a claim

We are here to help you.
For a fast response, please contact us online by clicking on the below link and filling in the form:

Online Form

For a priority response please enter your Flying Blue number.

You can also contact us by phone:

By phone: +353 16590442.

(opening hours Monday to Friday, from 9:00 AM to 5:00 PM)

Should you not have a valid e-mail address you can also send a mail at the following address

Air France /KLM
Service Client
TSA 60001
60035 Beauvais Cedex

Connect with us through social media

Our web teams are standing by to answer any questions you may want to ask through Twitter or on Facebook. Please send us your personal information (booking reference, Flying Blue number) by private message only.

For your information

Don't forget to send original supporting documents which will allow us to process your request: these include invoice, ticket receipt, boarding pass, etc...

If your claim concerns Flying Blue …

Have you lost your Flying Blue card? Are there Miles missing from your account? Are your Flying Blue personal details up-to-date? The Flying Blue Customer Care department is here to help and will answer all your questions.
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