Declaring a baggage incident or lost property

If your baggage is missing or damaged on arrival, Air France will do all it can to help you to resolve such incidents.

Your baggage is missing on arrival at your destination

Please contact the Air France desk in the baggage hall and report your baggage missing. Our agents will give you an Irregularity report with a number. This report starts the tracing process within our Worldtracer system. This also enables you to follow up on the tracing of your bag.

To follow up on your baggage you can use our "Baggage tracking" .Please enter your reference number as given on the irregularity report and your name.

Alternatively you can contact our Baggage Claims office on:
Tel: 01 533 9813

Opening hours: Monday to Friday from 07.30 until 22.00

Your baggage is damaged on arrival at your destination

Please contact the Air France desk in the baggage hall and report your baggage missing. Our agents will give you a Damage property report with a number.

Passengers holding a Damage Property report may take the damaged bag to one of our affiliated baggage repair shops (lists of shops provided by Air France) with copy of the damage property report. The shop will repair the bag at no charge to the passenger. If the bag is beyond repair, replacement of the same type of bag is generally covered at no charge to the passenger.

Your baggage is damaged - you discover it after leaving airport

Please report the damage to Air France Baggage services in writing within 7 days of your arrival at :

Air France – Europe
Baggage Claim Center
TSA 21235
75564 Paris Cedex 12
FRANCE

Tel: 01 533 9813
Opening hours: Monday to Friday from 06.30 until 21.00 and include the following documentation:
  • passenger tickets
  • baggage tags
  • Type, colour, brand, size of bag
  • Nature of damage to the bag
  • If the damage claim is accepted by Air France, a copy of the report along with a list of repair shops will be mailed or faxed to you.

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