Refunds on tickets, options or other services... Here's everything you need to know! Requesting a refund online is quick and easy, and saves you time.
Go to the Your Reservations section of the website.
If a refund is not already proposed to you in the Your Reservations section of the website, please complete the refund claim form below.
Already checked in?

Please cancel your check-in online before requesting your refund.
Please note: If your booking file contains more than 1 person, the refund request will apply to all the tickets. The refund amount is calculated according to the ticket fare conditions (excluding service fees which are non-refundable).
Unused Ticket

Please submit all original unused flight coupons to Air France Refunds Department by scanning the documents and emailing them to.


For downgrade fare adjustments, please email us a scanned copy of your original passenger receipt and original boarding card for the flight in question.

Denied Boarding Compensation

If you were denied boarding on an Air France flight and given a voucher as compensation, please email the electronic document number to Update on your request We will always send a confirmation email to your email address once your ticket has been refunded.

Administration charges for refund requests

Please be aware that a cancellation charge may apply depending on the rules applicable to the fare type purchased. For tickets booked on the Air France website, Air France call centre or the Air France ticket office, the administration charges are as follows:
• For refund requested on via View/Modify my reservations : No additional administration charges
• For refunds requested on the phone and processed by the Air France call centre: Eur 20 administration charge
• For refund requested via the online refund form and processed by the Air France call centre: Eur 20 administration charge

For all of the above administration charges, some exceptions may apply.

For tickets purchased via a travel agency, please contact the agency directly.

Please be aware that you can only request an online refund if you bought your ticket on the Air France websites, at the Air France call center or at the Air France desk at one of our airports. If a travel agency issued your ticket, please contact them directly to request a refund.

If you have purchased insurance online along with your ticket and if you intend to request a refund, please contact Mondial Assistance. They will be able to provide you with a written confirmation that you have no ongoing claim with them.
Please send a scanned copy of this form to the Refund Department along with your refund request in order to enable us to process your applicable refund.
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Our customer contact team is also available to help you with your refund request on +353 (0) 165 90 442, option 5, then option 5 again.

National standard rates apply, charges may vary depending on network provider.

Opening hours :
Monday to Friday 8.00 am - 8.00pm
Saturday and Sunday 9.00am - 5.30pm
Our refunds Department handles refund requests for tickets issued by Air France (starting with 057) in the United Kingdom and Ireland.

Please check if Air France has issued your ticket: the ticket number begins with 057.

On electronic tickets the number appears on your Electronic Ticket Itinerary Receipt.
If another airline is mentioned, please submit your refund request to that carrier.
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Did you take out cancelation insurance?
If at the moment of buying your ticket, you also took out insurance with Allianz Travel, please cancel your booking with Air France and make your claim with Allianz Travel.
Did you also book a hotel, car or activity?
We recommend you to contact the service provider before submitting your refund request online. You can find their contact details in your booking confirmation e-mail.
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