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At your service
Contact us
If you need help using our website or from flight delays and refund requests to missing or damaged baggage and lost property, Air France is here to help.We do our best to find a quick and effective solution for you.
Requesting online help
Do you need help using our website?
Our online help service is available to answer your questions about:
Our online help service is available to answer your questions about:
- booking and purchasing tickets
- printing your boarding card,
- receiving a trip reminder,
- requesting a receipt.
Requesting a ticket refund
Given the unprecedented number of requests we are receiving at the moment following the disruptions across Europe caused by the extraordinary volcanic ash eruption, we may not be able to handle your application as quickly as we would normally wish to.
Please be advised that our telephone agents are currently unable to give you any further information on your request.
You have our assurance that your request will receive our fullest attention at the earliest opportunity.
We thank you for your patience and understanding in these exceptional circumstances.
Please be advised that our telephone agents are currently unable to give you any further information on your request.
You have our assurance that your request will receive our fullest attention at the earliest opportunity.
We thank you for your patience and understanding in these exceptional circumstances.
Your feedback
Do you have a complaint or compliment that you want to tell us about?
contact the customer relations department
Declaring a baggage incident or lost property
Did you leave any personal belongings or carry-on baggage onboard an Air France aircraft, in a waiting room or at a check-in desk?
Were you unable to locate your baggage on arrival or was it damaged?
We do our best to help you resolve these issues.
Were you unable to locate your baggage on arrival or was it damaged?
We do our best to help you resolve these issues.
Contacting Flying Blue
For all questions concerning your loyalty program and using your Miles, contact Flying Blue directly.
Other Air France contacts
- Telephone sales
To purchase your ticket by telephone, please call 01 605 0383
Opening hours:
Monday to Friday 8.00 am - 8.00pm
Saturday and Sunday 9.00am - 5.30pm
- Saphir
With Saphir, we do our best to make traveling easier for reduced mobility passengers.
- Air France ticket offices
Find addresses and contact information for Air France ticket offices around the world.
To purchase your ticket by telephone, please call 01 605 0383
Opening hours:
Monday to Friday 8.00 am - 8.00pm
Saturday and Sunday 9.00am - 5.30pm
- Saphir
With Saphir, we do our best to make traveling easier for reduced mobility passengers.
- Air France ticket offices
Find addresses and contact information for Air France ticket offices around the world.
Make a suggestion
Help us provide online services that best respond to your needs by sending us your feedback about the website.
Group booking